Customer Service Manager

Key Responsibilities

• Lead, mentor, and develop the customer service team to deliver exceptional retailer support
• Oversee order fulfillment to ensure products ship on time and in full, resolving issues proactively
• Provide guidance to CSRs and Operations on handling retailer inquiries, escalations, and service challenges
• Collaborate with Operations/Receiving to monitor inventory levels and prevent service disruptions
• Serve as the primary point of contact for the sales team and their retail accounts
• Partner with the AR specialist to reduce disputes, improve invoicing accuracy, and support collections
• Coordinate with IT/programming teams on EDI requirements for retail customers
• Provide regular updates to Senior Management on shipping challenges and wins
• Work with the credit team to set up new customers and ensure accurate terms and agreements
• Oversee dot-com order processing to ensure timely shipment and customer satisfaction

Qualifications

• 2+ years in customer service, account support, or order management within consumer goods, wholesale, or retail
• Experience managing or mentoring a team
• Strong understanding of order-to-cash processes, EDI, and retailer expectations
• Excellent communication, problem-solving, and cross-functional collaboration skills
• Ability to thrive in a fast-paced environment with shifting priorities

Pay

Competitive hourly rate and benefits offered: Health/dental/vision insurance, 401K, and discounted stock program.

Schedule

Not specified

Benefits

Health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!