Customer Service Manager

About the role

The Customer Service Manager is responsible for leading the daily operations of the Customer Service team, ensuring high-quality customer support, operational efficiency, and consistent execution of company standards. This role oversees team performance, develops employees through coaching and accountability, and partners with cross-functional leaders to improve processes, resolve escalated customer concerns, and support business objectives.

Responsibilities

• Plan, coordinate, and supervise the daily activities of the Customer Service Representative team to ensure strong customer relationships and achievement of operational goals.
• Monitor performance against key KPIs and support continuous improvement in service delivery and team efficiency.
• Identify customer trends and operational inefficiencies, collaborating with leadership to develop and implement process improvements.
• Conduct regular CRM audits to ensure data accuracy, compliance with company standards, and adherence to regulatory requirements.
• Provide coaching, training, and ongoing development to team members to strengthen performance and support career growth.
• Ensure team members remain up to date on company policies, procedures, and service offerings to maintain consistent customer communication.

Qualifications

• Minimum of 2+ years of customer service and/or conflict resolution experience, including at least 1 year in a supervisory or customer service management role.
• Experience with pest management software systems preferred.

Benefits

• Weekly pay – get paid every Friday!
• Paid sick and vacation time along with 10 company‑paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with a competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends and family.

Pay

The base pay for this role is between $50,000 and $55,000. Your base pay will depend on multiple individualized factors, including your job‑related knowledge/skills, qualifications, experience, and market location.