Customer Service Manager

About the role

Customer Service Manager is responsible for leading front-end operations to deliver an exceptional customer service experience, achieve sales and labor objectives, maintain operational accuracy, and ensure a safe and positive environment for customers and associates.

Responsibilities

• Lead, coach, and develop front-end associates to deliver exceptional customer service.
• Provide daily direction, assign responsibilities, and communicate department priorities, expectations, and procedures.
• Train associates on front-end processes, checkout standards, cash handling and company policies.
• Conduct probationary and regular performance reviews in partnership with store leadership.
• Monitor customer service levels and ensure prompt response to customer needs, questions, and assistance requests.
• Monitor front-end labor utilization and adjust staffing to maximize efficiency while maintaining service standards.
• Perform other duties as assigned or delegated.

Requirements

• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
• High School diploma or equivalent required; associate or bachelor's degree in business, Retail Management, Supply Chain, or related field preferred.
• Minimum of 2 years of retail leadership, grocery operations, or department management preferred.
• Physical Requirements: Work is performed primarily in a retail grocery environment with occasional travel to other company locations for meetings or business needs; requires social skills and verbal interaction, reading and writing, walking and standing for up to an entire shift, and climbing ladders.

Schedule

Open availability including evenings and weekends.

Pay

Weekly pay on a progressive union scale. UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits

• Flexible schedule for work‑life balance.
• Employee discount.