Customer Service Manager

Schedule: In Office, M-F Salary: $110,000-$120,000 A privately held, full-service manufacturing company in Denver specializing in custom panels, cabinetry, and innovative manufacturing solutions is seeking an experienced Customer Service Manager to lead customer service operations across multiple product lines. This role requires strong cabinetry and panel processing knowledge, exceptional customer service skills, and proven leadership experience. The Customer Service Manager will oversee order entry and order processing teams, serve as a technical resource for customers and internal teams, and partner closely with operations, production, and leadership to ensure seamless order flow from start to finish. Supervisory Responsibilities Of Customer Service Manager Lead and develop a team of 5–7 direct reports, including order entry and order processing team members Key Responsibilities Of Customer Service Manager Oversee customer service operations supporting custom cabinetry, panels, and related manufactured productsLead and mentor the customer service/order management teamEnsure accurate and timely order entry, processing, and communication with production teamsServe as a technical resource regarding materials, manufacturing capabilities, and product feasibilitySupport customer inquiries related to builds, designs, timelines, and production capabilitiesPartner with sales, operations, and production teams to resolve issues and improve workflowsDrive process improvements related to order accuracy, communication, and customer experienceMaintain a high standard of responsiveness, ownership, and problem-solving Qualifications Of Customer Service Manager 5+ years of experience in cabinetry, millwork, custom manufacturing, or a closely related environment strongly preferredProven experience leading customer service, order management, or order entry teamsStrong understanding of materials, manufacturing processes, and custom product environmentsExperience with ERP/order management systems; Allmoxy and Sage experience preferredStrong communication, leadership, and problem-solving skillsAbility to thrive in a fast-paced manufacturing environment Compensation & Benefits Salary range: $100,000–$120,000 annually, based on experienceHealth, dental, and vision benefitsLife and disability insurance options401(k) with company match Location: Denver, CO This is an exciting opportunity to join a growing manufacturing organization where you can make a direct impact on customer experience, operational processes, and team development. #INAUG2026