Customer Service Manager

About the role

As a Customer Service Manager, you will collaborate with customers and our Phoenix team to find products and services, solve customer needs, and build ongoing business relationships. You will manage and lead/participate in day-to-day service center operations, hire, train, and develop service center personnel, manage internal service center operations to meet/exceed P&L objectives, review and complete monthly reports, ensure customer relations are maintained, and use key metrics to evaluate and recommend best practices for operations.

Responsibilities

• Collaborate with customers and Phoenix team to find products and services, solve customer needs, and build ongoing business relationships.
• Manage and lead/participate in day-to-day service center operations.
• Hire, train, and develop service center personnel.
• Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP.
• Meet customer and shipment metrics including time to fill, expediting orders, and quoting.
• Review and complete monthly reports as well as overseeing petty cash balancing.
• Ensure that customer relations are maintained at a high level.
• Use key metrics to evaluate and recommend best practices for operations.

Qualifications

• Build a team. Your mission is to meet/exceed sales and profit goals by developing a productive, positive environment where associates want to succeed and grow personally and as a team.
• 2+ years sales or customer service leadership experience in a business-to-business transactional environment. Supervisory/management experience preferred.
• Written and verbal communication skills, including English grammar.
• Computer skills including Excel.
• ERP / SAP experience a plus.
• Analytical skills, inventory management experience preferred.
• Industrial sales/distribution experience a plus.
• Clean driving record/MVR.

Benefits

• Competitive pay including bonus opportunities.
• All the benefits you’d expect from an industry leader (401K, insurance, time off, employee assistance).
• A lasting career – career paths are available in sales, operations, or management throughout the country.
• Professional development, training, and tuition reimbursement.
• Team-oriented company culture where it’s called work for a reason but have fun in the process.
• Great work/life balance.