Customer Service Manager

Position Summary

Americas Mailbox is seeking a Customer Service Manager to lead and support the on-site customer service team in Box Elder, South Dakota. The Customer Service Manager will oversee daily operations, coach and develop team members, resolve escalated customer concerns, and ensure high-quality service.

Key Responsibilities

• Lead, supervise, and coach the on-site customer service team.
• Oversee customer interactions by phone, email, and at the front desk.
• Assist customers with mail-forwarding services, vehicle registration, campground-related inquiries, billing, and account questions.
• Handle escalated or complex customer concerns and provide effective service recovery.
• Maintain effective customer service procedures and standards.
• Work collaboratively with Mailroom, Accounting, Vehicle Registration, Campground, and other departments.
• Identify opportunities to improve processes, efficiency, and the overall customer experience.

Qualifications

• Previous experience managing or supervising a customer service, front-desk, or office team.
• Strong leadership and employee coaching skills.
• Experience resolving escalated customer concerns and workplace conflicts.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• The ability to manage multiple priorities while meeting deadlines.
• Proficiency with email, spreadsheets, and basic office software.
• The ability to learn company services and explain them clearly to customers.
• Strong interpersonal skills and the ability to work effectively with multiple departments.
• A professional, customer-focused approach to problem-solving.

About Americas Mailbox

Americas Mailbox provides mail-forwarding, vehicle registration, campground, and related services to customers throughout the United States. Our team is committed to providing dependable, professional, and responsive service while maintaining a positive and collaborative work environment.

Equal Opportunity Employer

Americas Mailbox is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs without regard to legally protected characteristics.

How to Apply

Qualified candidates are encouraged to submit a resume for consideration. We look forward to hearing from experienced customer service professionals who are interested in leading a team and contributing to an excellent customer experience.