Customer Service Manager - Aerospace

About the role

Eaton’s IS AER ITD Aerospace division is currently seeking a Customer Service Manager - Aerospace. The expected annual salary range for this role is $112,000 - $130,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. Relocation assistance is available for a qualified candidate currently residing in the USA.

Responsibilities

• Serve as the primary source of contact for assigned Customers related inquiries and represent the voice of the Customers.
• Manage all aspects of the Customer relationship and daily interactions.
• Support Order Management to ensure accurate and timely Order processing and returns.
• Understand all executed contract terms for assigned Customers through collaboration with Contracts Team.
• Maintain compliance with existing contracts for delivery requirements.
• Develop and maintain Customer specific manuals, as well as key contractual elements.
• Negotiate and manage changes in Customer demand to ensure accurate flow down in support of on-time delivery.
• Follow up on quotes and monitor quotes.
• Manage and train Customer Service Representatives.
• Ensure compliance to Sales and Operations processes.
• Implement and participate in rituals with key local interfaces (Planning Supply Chain, Quality, Sales, Finance).
• Update work instructions as needed.
• Manage the Customer Service Representatives team.
• Ensure adequate training for Customer Service Representatives.

Qualifications

• Bachelor’s Degree from an accredited institution.
• 3 + years of experience in customer service, contract administration or related experience.
• 1 + years of experience managing a team.

Skills

• Ability to train others and work in a team-oriented environment.
• Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment.
• Demonstrated experience working with MS Office software package.
• Analytical skills and detail-orientation.
• Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently.
• Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner.
• Customer service skills and aptitude.

Benefits

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.