Customer Service Manager - Abilene, TX

Salary: $63,000 - $65,000 / year. Yearly bonus opportunity and company car provided.

About the role

Canteen brings break time to everyone by combining food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Our solutions include markets, office coffee and snacks, unattended retail, and culinary. As a Customer Service Manager (CSM), you will deliver an exceptional customer experience while overseeing day-to-day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns. You will work closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.

Responsibilities

• Conduct site visits and focus on client retention
• Assist branches with grand openings
• Ensure compliance with local and national account standards; review corporate compliance reporting
• Develop and implement action plans to improve same-store sales (SSS) and control V-9 (food waste, out-of-stocks, etc.)
• Create an account-level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
• Coordinate efforts to improve customer retention and client experience at the point of sale
• Build retail pricing opportunities, encourage repeat sales (Best Practices), and introduce new products to increase revenue
• Drive compliance to merchandising standards
• Assess performance by location through audit reports (Quarterly District Evaluations)
• Perform the job functions of the Route Driver position when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment

Requirements

• Bachelor’s degree preferred; two-year college degree or equivalent combination of education and experience is acceptable
• 3 years of driving experience required
• Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record
• 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience
• Route management, retail, and merchandising experience preferred
• Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.)
• Food & beverage experience preferred
• Excellent communication skills
• Must be able to travel to client sites
• Must be able to lift 50 lbs. on a consistent basis
• Passion for providing world-class service to clients and customers

Benefits

• Medical, dental, and vision insurance
• Life insurance / AD&D
• Disability insurance
• Retirement plan
• Paid time off
• Holiday time off (varies by site/state)
• Associate shopping program
• Health and wellness programs
• Discount marketplace
• Identity theft protection
• Pet insurance
• Commuter benefits
• Employee assistance program
• Flexible Spending Accounts (FSAs)
• Paid parental leave
• Personal leave