Customer Service & Logistics Specialist I

Hours: 6:00 AM – 4:00 PM Mon-Fri, up to two 1/2 day Saturdays per month

About the role

Luck Stone Bull Run Plant is seeking a Customer Service & Logistics Specialist. In this role, you’ll be the go-to link between our customers, drivers, sales team, and operations while making sure orders are fulfilled accurately and efficiently.

Responsibilities

• Coordinate & fulfill orders: Handle order entry, dispatch, scale operations, and ticket processing. Assign contract and private haul trucks, provide accurate maps and directions, and navigate both city and rural routes while following weight restrictions.
• Deliver outstanding service: Respond quickly to customer needs, providing practical solutions and maintaining service excellence.
• Keep things on track: Meet department performance standards and benchmark service levels.
• Manage transactions: Handle cash, process credit card payments and deposits, and make account adjustments as needed.

Requirements

• 3+ years in a customer-focused role where service excellence was essential, preferably in an office environment.
• High school diploma or equivalent.

Skills

• Flexible, self-starting, punctual, and comfortable juggling multiple priorities.
• Tech-savvy with the ability to learn new software.
• Collaborative communicator who builds strong relationships with customers, drivers, and internal teams.
• Critical thinker who uses resources efficiently.
• Creative problem-solver who adapts quickly to last-minute changes.
• Steady and composed under pressure in deadline-driven situations.

Benefits

• Medical, dental, vision, life insurance, long-term disability.
• Paid time off: personal, vacation, holidays, 5 well-being days annually.
• Matching 401K and retirement pension.

Benefits start day 1 of employment.

Pay

Competitive hourly pay (biweekly). The estimated pay range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.