Customer Service Lead- The Heart Group (Full Time/Day Shift)

Responsibilities

• Serves as the first line resource for registration staff.
• Maintains a thorough knowledge of staff procedures for the purpose of staff coverage.
• Performs all job functions of the Registration staff, including but not limited to, insurance verification and scheduling.
• Maintains proficiency and knowledge in all areas of Registration.
• Provides orientation for new employees and offers feedback to supervisor/manager throughout onboarding process.
• Provides on-going training to employees, maintains training, policy and procedure manuals, and disseminates information to staff.
• Informs supervisor/manager of any problems or issues pertaining to, but not limited to, registration or scheduling polices or processes.
• Completes quality assurance checks for staff and department as directed by supervisor/manager.
• Assists with reviews of authorization denial data.
• Provides feedback to supervisor/manager for Annual Performance Reviews.
• Aids in overseeing daily work output to include adjustment of break periods as needed, controls periods of non-productivity and ensures daily operations goals are met.
• Exhibits flexibility and adaptability to meet the needs of customers, operational team, and leadership team.
• Serves as point person for software and process questions or concerns. In conjunction with Supervisor or Manager, facilitates resolution of issues.
• Prepares and disseminates effective communication of issue resolution to staff.
• Assists with interview processes of potential employees.
• Assists or compiles information for applicable management reports.
• Participates in the on-call responsibilities for this position as required.

Requirements

• H.S. Diploma/GED (Required)
• One (1) year experience as a Customer Service Specialist.
• One (1) year experience in Revenue Cycle in a Hospital/Medical Office setting.
• One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
• A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e., not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.
• One (1) year of Epic (or equivalent Electronic Medical Record) experience.

Qualifications

• Education Specialization: High school diploma or equivalent

Skills

• Customer Service
• Registration
• Quality Assurance
• Training
• Software Support
• Interview Process
• Report Preparation

Benefits

• Comprehensive compensation and benefits program
• Prepaid tuition assistance program
• Employee engagement and commitment to mission

Pay

Details about pay are not specified in the job posting.

Schedule

The schedule is described as Full time 40 hours a week - day shift. Monday through Friday.