Customer Service Lead - Part-Time

About the role

Join Our Burlington team as a Customer Service Lead. As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times.

Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.
• Interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Requirements

• Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required.
• Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits

• Competitive wage
• Flexible hours
• Associate discount
• Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan.
• Up to 4 hours of paid time off annually after one year of service
• Up to 8 paid holidays
• Paid sick time in accordance with applicable law

Pay

Base Pay: $14.50 per hour