Customer Service Lead - Part-Time

About the role

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll lead day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly, and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind, ensuring a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind.

Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.
• Interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Requirements

• Ability to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
• Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits

• Competitive wage and flexible hours.
• Associate discount.
• Based on hours worked, part-time associates may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan.
• Eligibility for up to 4 hours of paid time off annually after one year of service.
• Up to 8 paid holidays.
• Paid sick time in accordance with applicable law.
• Variety of training and development opportunities.

Pay

$12.50 per hour.

Location: 01003 - McAllen, 2700 Expwy 83 300, Zip Code 78501. Position Type: Regular Part-Time.