Customer Service Lead
val's services · Zeeland, MI · 2 wk ago
OTHRFull-time
About the role
This position ensures excellent customer service at the store's front end, supervising activities in the absence of the Customer Service Manager.
Responsibilities
- Accurately processing transactions
- Managing return-to-stock items
- Maintaining knowledge of store products and sales promotions
- Training staff
- Managing scheduling
- Overseeing departmental productivity
- Handling spoiled or damaged products
- Keeping the area clean and well-stocked
- Adhering to safety, food safety, and guest experience guidelines
- Additional tasks may be assigned based on customer needs
Qualifications
- High school diploma or equivalent
- Proficiency in computer use
- Strong reading and comprehension skills
- Accounting knowledge
- Ability to interpret financials
Skills
- Detail-oriented
- Capable of delegating tasks
- Knowledgeable about products and suggestive selling
Requirements
- Ability to lift up to 30 pounds frequently and up to 50 pounds occasionally
- Ability to stand and walk for extended periods
- Ability to perform bending, stooping, and twisting
- Work environment includes varied temperatures and possible exposure to outdoor weather