Customer Service Lead

About the Role

This role is responsible for providing and maintaining a high standard of customer service in the store's front-end operations. You will supervise and direct all front-end activities in the absence of the Customer Service Manager to ensure that work shifts contribute to the financial best interests of the store.

Responsibilities

• Accurately perform all transactions, including cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
• Ensure return-to-stock items are handled promptly, with immediate attention given to perishable items.
• Be knowledgeable of product locations in the store, advertised items, special prices, coupon deals, and other sales program features.
• Train others to perform all department activities and functions.
• Manage the selection, scheduling, and supervision of staff to meet or exceed departmental productivity levels.
• Handle spoiled/damaged products per established guidelines.
• Maintain a clean, attractive, and well-stocked department.
• Follow all PPE, safety, food safety, and cleaning expectations, as well as guest experience guidelines.
• May be assigned tasks in other departments based on customer experience needs.
• Complete additional responsibilities as assigned.

Requirements

• High school graduate or equivalent (GED).
• Proficient in computer skills (email, spreadsheets, etc.).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/bookkeeping skills.
• Ability to interpret/analyze financials and develop/manage budgets.
• Experience in delegation, direction, and implementation.
• Suggestive selling and product knowledge.
• Detail-oriented.

Physical Requirements

• May be required to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
• Must stand and walk for extended periods, and may bend, stoop, twist, and turn frequently.
• Works in a typical retail store environment with varied temperatures and is exposed to outside weather conditions.
• The noise level in the work environment is usually low to moderate.
• Travel requirements vary by assignment.

Benefits

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.