Customer Service Lead
About the role
Bring Your Customer Service Experience To a Purpose-Driven Team. We're not looking for industry-specific experience—we're looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you're driven to help people and skilled at having meaningful conversations, we'll provide the training and support you need. The Role: Customer Service Lead As a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team. If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity. We use advanced technology to improve well-being and offer hope when traditional approaches haven't worked. Our people-first philosophy drives meaningful results, and we're changing lives every day. If you're qualified, we want you on our team.
Responsibilities
- Build strong, supportive relationships with individuals beginning their journey
- Educate and guide them to take the next steps toward their goals
- Address concerns with patience and confidence, ensuring progress
- Model excellent service and communication for your team
- Be adaptable and step into other roles when needed to support the team
Requirements
- High School Diploma or GED
- 3+ years of full-time customer service experience (ideally in some leadership roles)