Customer Service Lead

About the role

Serenity is building high‑impact teams to transform the way people experience well‑being. As a Customer Service Lead you will help individuals take meaningful steps forward on their personal journeys, providing guidance, ensuring they understand their options, and supporting them throughout the process. You will also lead by example, fostering a culture of trust and exceptional service within your team.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Requirements

• High School Diploma or GED.
• 3+ years of full‑time customer service experience (ideally in leadership roles).
• Leadership experience or a natural ability to guide and motivate others.
• Excellent communication, problem‑solving, and emotional‑intelligence skills.
• Ability to remain calm and effective under pressure.
• Experience in fast‑paced, people‑focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus.

Benefits

• Fulfillment – make a real impact by helping others achieve their goals.
• Career growth – promotion from within with plenty of room to advance.
• Competitive pay.
• Excellent benefits – 90% coverage for medical, dental, and vision.
• 401(k) plan to invest in your future.
• Paid time off – 10 PTO days (15 after your first year) plus 10 paid holidays.

Company Overview

We use advanced technology to improve well‑being and offer hope when traditional approaches haven’t worked. Our people‑first philosophy drives meaningful results, and we are changing lives every day.