Customer Service Lead

About the role

Bring Your Customer Service Experience To a Purpose-Driven Team. We're not looking for industry-specific experience—we're looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you're driven to help people and skilled at having meaningful conversations, we'll provide the training and support you need. As a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey
• Educate and guide them to take the next steps toward their goals
• Address concerns with patience and confidence, ensuring progress
• Model excellent service and communication for your team
• Be adaptable and step into other roles when needed to support the team

Requirements

• High School Diploma or GED
• 3+ years of full-time customer service experience (ideally in some leadership roles)
• Leadership experience or a natural ability to guide and motivate others
• Excellent communication, problem-solving, and emotional intelligence skills
• Ability to remain calm and effective under pressure
• Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Benefits

You'll find fulfillment making a real impact by helping others achieve their goals, and enjoy career growth as we promote from within and offer plenty of room to advance.

• 90% coverage for medical, dental, and vision
• 401(k) plan
• Paid Time Off: 10 PTO days (15 after your first year)
• 10 paid holidays

Pay

$60,000 annually