Customer Service Lead
About the Role
As a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team.
Responsibilities
- Build strong, supportive relationships with individuals beginning their journey
- Educate and guide them to take the next steps toward their goals
- Address concerns with patience and confidence, ensuring progress
- Model excellent service and communication for your team
- Be adaptable and step into other roles when needed to support the team
Requirements
- High School Diploma or GED
- 3+ years of full-time customer service experience (ideally in leadership roles)
- Leadership experience or a natural ability to guide and motivate others
- Excellent communication, problem-solving, and emotional intelligence skills
- Ability to remain calm and effective under pressure
Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus.
Benefits
- 90% coverage for medical, dental, and vision
- 401(k) - Invest in your future with us
- 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal
Pay
Competitive pay
About Us
We use advanced technology to improve well-being and offer hope when traditional approaches haven't worked. Our people-first philosophy drives meaningful results, and we're changing lives every day.
This position is contingent upon successful completion of a background check and drug screening upon hire.