Customer Service Lead

Essential Duties And Responsibilities Include (not In Any Priority)

• Cook up daily customer service activities and partner closely with Dispatch and Transportation teams to support order execution.
• Ensure accurate and timely order processing, inventory movements, and transportation support.
• Provide day-to-day guidance and support to customer service staff.
• Serve as a key point of contact for customers, carriers, and internal stakeholders.
• Monitor operations, resolve routine issues, and escalate risks as needed.
• Manage shifting priorities with urgency in a fast-paced environment.
• Support compliance with controllership and ESH standards.
• Partner cross-functionally to support safe and efficient operations.
• Perform other duties as assigned.

Requirements

• 1+ years of experience in a manufacturing or industrial environment.
• 2+ years of customer service experience.
• Experience with inventory management and ERP systems.
• Prior customer service leadership experience.
• Demonstrated ability to coach, develop, and manage employee performance.
• Experience supporting process improvement initiatives.
• Strong organizational, analytical, and problem-solving skills.
• Effective written and verbal communication skills with all levels of the organization.
• Advanced proficiency in Microsoft Word and Excel.
• Professional, adaptable team player with a positive attitude.