Customer Service Lead

What You'll Do

You will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What We Need From You

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Qualifications

• Experience in a customer service role preferred.
• Strong problem-solving and conflict resolution skills.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Knowledge of CRM systems beneficial.

Benefits

• Competitive and comprehensive compensation packages including health benefits, 401k with company match plus profit sharing.
• Cross training opportunities.
• Annual breakfast prepared by our owners.

Pay

Compensation is commensurate with experience.

Schedule

Flexible retail schedule including days, nights, weekends, holidays, and events.

Skills

• Customer service representative experience preferred.
• Customer service lead experience preferred.
• Customer service assistant manager experience preferred.
• Customer support experience preferred.
• Call center experience preferred.
• Customer satisfaction experience preferred.
• Problem-solving experience preferred.
• Communication skills experience preferred.
• Interpersonal skills experience preferred.
• Organizational skills experience preferred.
• Active listening experience preferred.
• Empathy experience preferred.
• Resolution time experience preferred.
• Customer feedback experience preferred.
• Service excellence experience preferred.
• Escalation management experience preferred.
• Chat support experience preferred.
• Email support experience preferred.
• CRM (Customer Relationship Management) experience preferred.

Benefits

• Health benefits.
• 401k with company match plus profit sharing.
• Cross training.
• Annual breakfast prepared by our owners.

Pay

Compensation is commensurate with experience.

Schedule

Flexible retail schedule including days, nights, weekends, holidays, and events.

Company Information

Raymour and Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Raymour & Flanigan proudly supports a drug and smoke-free work environment.