Customer Service Lead

About the role

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Responsibilities

• Consistently provide genuine, friendly, personable, and professional service.
• Demonstrate effective communication, interpersonal, and organizational skills in person and on the phone.
• Exhibit excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Act as a liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.

Requirements

• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Benefits

• Health benefits
• 401k with company match plus profit sharing
• Cross training
• Annual breakfast prepared by our owners

Raymour & Flanigan offers the most competitive and comprehensive compensation packages in the furniture industry.

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.