Customer Service Lead

About the role

This position involves providing exceptional customer service at the store's front-end, supervising and directing front-end activities in the absence of the Customer Service Manager, and ensuring efficient store operations to support the store's financial goals.

Responsibilities

• Accurately process transactions
• Handle return-to-stock items promptly
• Maintain knowledge of store products and sales promotions
• Train team members
• Manage staff schedules
• Ensure a clean, safe, and well-stocked environment
• Perform tasks in other departments based on customer needs

Qualifications

• High school diploma or equivalent (GED)
• Proficient in computer use (email, spreadsheets)
• Strong reading, writing, and comprehension skills
• Accounting and bookkeeping knowledge
• Ability to interpret financial data and develop budgets
• Effective delegation and leadership skills
• Knowledge of suggestive selling and product features
• Detail-oriented with a focus on safety and food handling standards

Physical requirements

Must be able to lift/move up to 30-50 pounds, stand and walk for extended periods, and work in varied temperatures and store environments. Reasonable accommodations are available for individuals with disabilities.