Customer Service Lead

About Us

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts, and forged wheels. With $8.3 billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world.

Responsibilities

• Oversee daily customer communications, inquiries, and complaints, ensuring customer satisfaction.
• Manage transactions in ERP, including quotes, sales orders (SOs), delivery, and returns.
• Apply Incoterm knowledge and perform contract review on customer purchase orders.
• Liaise with Sales, Procurement, Finance, Quality, Warehouse & Logistics, and other departments to fulfill sales targets and Key Performance Indicators (KPIs).
• Coordinate with Sales and Procurement teams to update system backlogs for shipping schedule changes.
• Comply with company policies and procedures and support ASAT, IMEX, and external/internal audit requirements.
• Perform other tasks assigned by the supervisor.
• Lead and develop a team to drive operational excellence in Customer Service functions.
• Set team objectives, monitor performance, and ensure achievement of KPIs.
• Provide coaching, training, and performance feedback to foster professional growth.
• Promote collaboration, accountability, and a high-performance culture within the team.

This is a Non-Exempt position and is eligible for overtime.

Requirements

• Bachelor’s degree from an accredited university or equivalent experience of not less than 3 years of supervisory experience.
• Must be legally authorized to work in the United States; verification of employment eligibility will be required at the time of hire.
• Visa sponsorship is not available for this position.

Benefits

• Competitive wages.
• Comprehensive health insurance (medical, dental, vision).
• Excellent 401k matching program.
• Paid holidays and vacation.

Pay

The salary range for this position is $70K to $85K.