Customer Service Lead

Key Responsibilities

• Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
• Train new CSRs and provide ongoing mentorship and feedback to foster growth and development.
• Manage scheduling, workflow, and responsibilities for the front desk team.
• Greet clients and patients with warmth and professionalism—in person, by phone, and via email.
• Support client communication with the medical team, appointment scheduling, and billing accuracy.
• Aid in handling escalated client concerns with empathy and professionalism.
• Help maintain a positive, collaborative, and solutions-oriented culture.

Why You’ll Love It Here

At Leominster Animal Hospital, we believe excellent care starts at the front desk—and that starts with a strong leader. You’ll join a close-knit team that values humor, hard work, and heart. We’re proud of the way we support one another, and we’re excited to welcome a supervisor who will help our client service team shine.

This is a full-time position with competitive pay, benefits, and opportunities for growth. If you’re a people-person with leadership skills who wants to make a difference in a pet’s life every single day—this is the role for you.

Current Hours of Operation

• Monday, Tuesday, Thursday: 8–6pm
• Wednesday: 8-7pm
• Friday: 8–5pm

We are also planning to open Saturday hours (8–1pm) and extend some weekday hours (until 7pm) in the future.

Benefits

• Competitive pay
• Performance bonuses
• 401(k) matching
• Student loan assistance
• Health, dental, vision, life insurance, and mental health resources
• Generous paid time off and holidays