Customer Service Lead

Addison Group · Pittsburgh, PA · 2 mo ago

On-siteAdministrative$22–$27/hrFull-time

Location: Pittsburgh, PA 15205 (Robinson area — near the airport)

About the Role

A globally respected manufacturer with 75+ years in the industry is seeking a Customer Service Lead to step into a pivotal seat on a tight-knit, highly experienced team. This is more than an order-entry role. As several long-tenured team members transition into retirement, the next chapter of their customer service operation will be entrusted to someone who can own it—a professional who becomes the go-to name customers rely on, the steady hand production and logistics turn to, and a source of continuity as the team evolves. You'll learn directly from seasoned experts before they step away, then carry that expertise forward as a leader in your own right.

Responsibilities

Serve as the primary point of contact and trusted partner for key customer accounts, orders, and service needs.
Manage the full order lifecycle in ERP software—ensuring accuracy in pricing, availability, and delivery commitments.
Drive coordination across production, logistics, and sales to keep customer orders moving and on time.
Stay ahead of inventory levels and lead times, proactively communicating with customers before issues surface.
Take the lead in resolving complex situations involving shipments, billing, product specifications, and returns.
Maintain meticulous records of customer interactions and transactions.
Generate and analyze reporting to spot trends and fuel continuous improvement.
Support internal teams on ERP-driven tasks—order tracking, invoicing, and documentation.

Requirements

High school diploma or equivalent required (Associate's or Bachelor's degree preferred).
2+ years of customer service experience, ideally in a manufacturing or industrial environment.
A strong command of order management, inventory control, and logistics processes.
Confidence in an ERP system and the adaptability to master a new one quickly.
Excellent communication and problem-solving instincts—the kind people naturally look to.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
The composure to multitask and thrive in a fast-paced, high-accountability environment.

Pay

$22 – $27 per hour

Schedule

Monday–Friday, 8:00 AM – 4:00/5:00 PM (some flexibility, overtime eligible)

Benefits

Eligible for medical, dental, and vision insurance.
Eligible for 401(k).

About the Employer

This is a full-time, long-term contract assignment through Addison Group, a staffing agency. Many of Addison's job openings lead to potential permanent employment. You will connect directly with hiring managers and may be presented with multiple employment options near your location. Addison Group provides hiring process advice, resume revision, and employment term negotiation.