Customer Service/Keyholder

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face to face with customers, providing excellent service, and building rapport.
• Maintain and show units to customers.
• Rent self-storage units, sell store merchandise, manage the leasing process, accept payments using the Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments.
• Manage physical aspects of the property, including:
• Daily walks of the property.
• Cleaning units and store grounds.
• Opening and closing storage doors (up to 50 lbs.).
• Mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
• Maintain a clean and safe storage facility to ensure conditions meet company guidelines.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• The ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• Frequent physical demands such as standing, sitting, kneeling, crouching, crawling, bending, climbing, and balancing on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.