Customer Service II
About the role
We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Located in El Paso, TX, this is a full‑time, benefit‑eligible hybrid position that includes covering logistics when needed.
Responsibilities
- Provide patients, clients, and the laboratory team with exceptional service over the phone.
- Handle administrative duties, including maintaining records.
- Process billing claims, analyze accounts, and help callers understand their charges.
- Champion safety, compliance, and quality control.
- Perform courier duties to assist with logistics.
- Transfer reports, records, supplies, and medical specimens between the laboratory and client’s office or between lab and hospital.
Requirements
- High School Diploma or equivalent.
- Two years of experience in customer service and/or healthcare.
- Exceptional communication skills.
- Top‑notch typing proficiency (at least 35 wpm), including 10‑key.
- Valid driver’s license in the state of employment.
- Excellent driving record for the previous 3 years.
- Minimum four years of driving experience with conventional vehicles (car, truck, and/or van).
- No more than two moving violations in the past 36 months.
- Ability to thrive in a fast‑paced environment.
Qualifications
- Associate’s degree.
- 2+ years of laboratory training