Customer Service Gaming Associate

About the role

As a Gaming Associate, you’ll be at the heart of the action, handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You’ll help foster exceptional customer service by working closely with casino personnel and dealers, ensuring a positive and professional environment.

Responsibilities

• Handle casino chips and verify game fairness and accuracy
• Report suspicious activity promptly
• Nurture a positive and professional environment for guests and colleagues through effective teamwork
• Collaborate with casino personnel and dealers
• Work late-night and overnight shifts

Requirements

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Pass a lifetime background check, credit check, and drug screen for state licensure

Qualifications

• Able to sit or stand at a gaming table for 3 to 4 hours at a time
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments

Skills

None specifically listed, but proficiency in mental math, attention to detail, and strong customer service skills are essential.

Benefits

• Comprehensive Paid Training
• Pay Raises
• Robust Benefits Package
• Community Engagement Opportunities
• Low Physical Demand
• Career Advancement Pathways

Pay

$20 - $22 per hour, with an additional $2/hour for late-night shifts.

Schedule

Full-time only, 4 days per week, 10 hours per shift. Weekend Requirement: Friday, Saturday, and Sunday availability is required. Shifts: Late-night and overnight hours.

Locations

Lodi, CA

Interview Process

• Initial Interview - 30 Minutes
• Final Interview - 30-45 Minutes
• Orientation - 3-4 Hours

Additional Information

Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job.

Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation. Your commitment to excellence is the driving force behind your growth, and we're excited to stand by you every step of the way, supporting your journey to financial success through continuous learning and skill development.

Robust Benefits: Access to an extensive benefits package, including 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off.

Community Engagement: Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference—both inside and outside the casino.

Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required.

Career Advancement: Grow your career with clear, achievable pathways into leadership roles. 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates, demonstrating our commitment to developing talent from within and supporting long-term professional growth.

Interview Process: Role In our interview process, we aim to ensure each person that joins the team is the right fit for Knighted and will provide ample information for you to assess if Knighted is the right fit for you. The process for this role is as follows: Initial Interview - 30 Minutes Final Interview - 30-45 Minutes Orientation - 3-4 Hours