Customer Service Gaming Associate

About the role

Thriving in high-energy environments and enjoying challenges, the Gaming Associate position at Knighted is perfect for driven individuals looking to grow professionally. Full-time, hands-on, and located in San Bruno, CA.

Responsibilities

• Use knack for numbers and keen attention to detail
• Work late-night and overnight hours
• Pass a lifetime background check, credit check, and drug screen for state licensure
• Manage chip and bank reconciliation
• Communicate clearly and give corrections when needed
• Stay focused and manage stress effectively in fast-paced, high-pressure environments

Requirements

• Age 21 or older
• Authorization to work in the U.S.
• Proficient in mental math
• Open availability for 24/7 casino operation
• Necessary vision capabilities: close, distance, color, peripheral, and depth perception
• Comfortable with direct communication
• Physical requirements: sit or stand for 3-4 hours, use hands and fingers, lift up to 10 pounds, see, speak, and hear clearly

Qualifications

• Must be able to pass a background check, credit check, and drug screen for state licensure
• Must be able to lift up to 10 pounds for chip management and bank reconciliation
• Must be able to see, speak, and hear clearly during gameplay
• Must be able to stay focused and manage stress effectively in fast-paced, high-pressure environments

Skills

Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job.

Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation.

Robust Benefits: Access to an extensive benefits package, including 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off.

Career Advancement: Grow your career with clear, achievable pathways into leadership roles. 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates, demonstrating our commitment to developing talent from within and supporting long-term professional growth.

Benefits

• Comprehensive Paid Training
• Pay Raises
• Robust Benefits
• Career Advancement

Pay

$24 - $26 per hour, with an additional $2/hour for late-night shifts.

Schedule

Full-time only. 4 days per week, 10 hours per shift. Weekend Requirement: Friday, Saturday, and Sunday availability is required.

Interview Process

• Initial Interview - 30 Minutes
• Final Interview - 30-45 Minutes
• Orientation - 3-4 Hours

Company Information

• Regulated by the California Gambling Control Commission
• Equal Employment Opportunity Employer
• Complies with the California Fair Chance Act

Contact

To streamline the process and avoid duplicates, please submit only one application. For more information, visit Knighted Ventures.