Customer Service Gaming Associate

About the role

As a Gaming Associate, you’ll be at the heart of the action, handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You’ll also help foster exceptional customer service by working closely with casino personnel and dealers, ensuring a positive and professional environment.

Responsibilities

• Handle casino chips and verify game fairness and accuracy
• Report suspicious activity promptly
• Nurture a positive and professional environment for guests and colleagues
• Collaborate with casino personnel and dealers
• Work late-night and overnight shifts

Requirements

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Pass a lifetime background check, credit check, and drug screen for state licensure

Qualifications

• Able to sit or stand at a gaming table for 3 to 4 hours at a time
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments

Skills

• Attention to detail
• Customer service skills
• Teamwork
• Problem-solving

Benefits

• Comprehensive Paid Training
• Pay Raises
• Robust Benefits Package
• Community Engagement Opportunities
• Low Physical Demands
• Career Advancement Opportunities

Pay

$21 - $22 per hour, with an additional $2/hour for late-night shifts.

Schedule

Full-time only, 4 days per week, 10 hours per shift. Weekend Requirement: Friday, Saturday, and Sunday availability is required.

Interview Process

• Initial Interview - 30 Minutes
• Final Interview - 30-45 Minutes
• Orientation - 3-4 Hours

Company Information

• Regulated by the California Gambling Control Commission
• Equal Employment Opportunity Employer
• Complies with the California Fair Chance Act