Customer Service Gaming Associate

About the role

As a Gaming Associate, you’ll be at the heart of the action, handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You’ll also help foster exceptional customer service by working closely with casino personnel and dealers.

Responsibilities

• Handle casino chips and verify game fairness and accuracy
• Report suspicious activity promptly
• Nurture a positive and professional environment for both guests and colleagues
• Collaborate with casino personnel and dealers
• Work late-night and overnight shifts

Requirements

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Pass a lifetime background check, credit check, and drug screen for state licensure

Qualifications

• Able to sit or stand at a gaming table for 3 to 4 hours at a time
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments

Skills

None specifically listed, but proficiency in mental math and strong customer service skills are essential.

Benefits

• Comprehensive Paid Training
• Pay Raises based on skill mastery
• Rugged Benefits Package including 401(k), student loan assistance, fully-covered health insurance, vision and dental plans, and paid time off
• Employee Perks such as team activities, ability to work on multiple games, and opportunities for growth
• Community Engagement through Knighted Neighbors program
• Low physical demand with focus on customer service, quick thinking, and attention to detail
• Career Advancement opportunities into leadership roles

Schedule

Full-time only, 4 days per week, 10 hours per shift. Weekend Requirement: Friday, Saturday, and Sunday availability is required. Shifts: Be prepared to work late-night and overnight hours.

Pay

$20 - $22 per hour (additional $2/hour for late-night shifts).

Location

Manteca, CA

Interview Process

• Initial Interview - 30 Minutes
• Final Interview - 30-45 Minutes
• Orientation - 3-4 Hours

Equal Employment Opportunity

Knighted is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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