Customer Service Front Desk Rep

About the role

Greet and assist parents and students with a warm, professional, and engaging attitude.
Answer phones, respond to inquiries, and convert leads into enrolled members.
Manage and maintain a pipeline of prospective members to drive consistent growth.
Process student registrations, payments, and retail transactions accurately.
Schedule and coordinate birthday/pool parties and related communications.
Prepare and manage daily lesson schedules for instructors and management.
Resolve customer questions or concerns with professionalism and urgency.
Maintain cleanliness and organization of front desk, observation, and common areas.
Clean, sweep and restock products, along with paper supplies.
Update promotional displays and communicate current offers to families.
Enforce safety rules and assist with first aid when necessary.
Communicate effectively with English- and Spanish-speaking families across phone, email, and in person.

Responsibilities

• Answer phones, respond to inquiries, and convert leads into enrolled members
• Manage and maintain a pipeline of prospective members to drive consistent growth
• Process student registrations, payments, and retail transactions accurately
• Schedule and coordinate birthday/pool parties and related communications
• Prepare and manage daily lesson schedules for instructors and management
• Resolve customer questions or concerns with professionalism and urgency
• Maintain cleanliness and organization of front desk, observation, and common areas
• Clean, sweep and restock products, along with paper supplies
• Update promotional displays and communicate current offers to families
• Enforce safety rules and assist with first aid when necessary
• Communicate effectively with English- and Spanish-speaking families across phone, email, and in person

Requirements

• High school diploma
• 2+ years of customer service and sales experience (outbound sales experience preferred)
• Strong communication and interpersonal skills with a sales-oriented mindset
• Highly organized with the ability to manage multiple tasks and follow-ups
• Must be proactive in completing routine tasks with minimal supervision
• Bilingual fluency in English and Spanish (spoken and written) strongly preferred
• CPR, First Aid, and AED certification required (or ability to obtain upon hire)

Qualifications

• Supportive, family-friendly work environment
• Opportunity to make a meaningful impact on children and families
• Fun, energetic workplace focused on safety and growth

Skills

• Customer service and sales experience
• Effective communication and interpersonal skills
• Organizational and multitasking abilities
• Bilingual fluency in English and Spanish
• CPR, First Aid, and AED certification

Benefits

Supportive, family-friendly work environment
Opportunity to make a meaningful impact on children and families
Fun, energetic workplace focused on safety and growth

Pay

Details on pay will vary by location and will be provided during the hiring process.

Schedule

The schedule will vary by location and will be provided during the hiring process.