Customer Service Expert

About the role

Medspa Nirvana by Noel is seeking a professional, personable, and highly organized Customer Service Expert to join our growing team in a full-time remote position. The Customer Service Expert will create an exceptional experience for clients from their first inquiry through appointment scheduling, follow-up, and ongoing communication. This is an excellent opportunity for someone who enjoys helping people, building customer relationships, and working independently in a remote environment.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone, email, text, and other communication channels.
• Assist clients with questions about services, appointments, pricing, policies, and general information.
• Schedule, confirm, reschedule, and follow up on customer appointments.
• Provide friendly and knowledgeable customer support throughout the client experience.
• Listen carefully to customer concerns and resolve issues efficiently and professionally.
• Escalate complex customer concerns to the appropriate team member when necessary.
• Maintain accurate customer and appointment information in company systems.
• Follow up with prospective and existing customers to encourage engagement and retention.
• Document customer interactions and maintain organized records.
• Work closely with internal team members to ensure customers receive timely and accurate information.
• Help identify opportunities to improve the customer experience.
• Maintain confidentiality and professionalism when handling customer information.
• Meet established customer service, response-time, and performance expectations.

Requirements

• 2+ years of customer service, client relations, call center, hospitality, medical office, beauty/wellness, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong phone etiquette and active-listening skills.
• Comfortable communicating with customers from diverse backgrounds.
• Strong computer skills and ability to learn new software and customer-management systems quickly.
• Excellent organization and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, positive, dependable, and customer-focused attitude.
• Ability to work independently with minimal supervision.
• Previous experience with appointment scheduling or CRM/customer-management software is a plus.
• Experience in a medical spa, aesthetics, healthcare, beauty, or wellness environment is a plus but not required.

Remote Work Requirements

• Reliable high-speed internet connection.
• Dedicated, professional workspace suitable for customer calls.
• Computer/laptop capable of running required company applications.
• Professional headset and clear telephone communication.
• Ability to maintain a quiet and professional work environment during scheduled hours.
• Availability to work the agreed-upon full-time schedule.