Customer Service Event Staff East Texas A&M University
Rhino Sports & Entertainment Services, a division of REVELxp, is a premier event staffing company specializing in delivering exceptional guest experiences at collegiate and professional sporting events across the country.
About the role
As a Customer Service Event Staff Member at East Texas A&M University in Commerce, Texas, you will provide outstanding service to all guests attending athletic events. This position includes roles such as ushers and ticket takers, ensuring each guest has a positive experience from arrival to departure. You will direct guests to their seats, assist with ticket scanning, answer questions, and help the venue operate smoothly. This is a customer-facing role requiring friendly and efficient service to create a welcoming atmosphere for fans, families, and attendees.
This is a seasonal, part-time position with shifts mainly scheduled between August and March. In addition to East Texas A&M Athletics events, you may also work external events across the Dallas area through Rhino’s network of partners. This role is ideal for individuals who enjoy working with people and want to gain experience in customer service, event operations, and sports management.
Responsibilities
- Provide outstanding customer service to guests at athletic events
- Direct guests to their seats and assist with ticket scanning
- Answer guest questions and ensure smooth venue operations
- Maintain a friendly, positive attitude and professional appearance
- Stand for extended periods and walk around the venue
Requirements
- Must be 18 years or older
- Prior experience in customer service, event staffing, or guest services preferred
- Strong communication and interpersonal skills
- Friendly, positive attitude and professional appearance
- Ability to stand for extended periods and walk around the venue
- Availability to work nights, weekends, and holidays during the event season (August–March)
- Comfortable working outdoors and in varying weather conditions
- Authorized to work in the United States and able to pass a criminal background check
Pay
Starting at $15.00/hr
Rhino Sports and REVELxp are equal-opportunity employers that value diversity. All employment decisions are based on qualifications, merit, and business needs.