Customer Service Equipment Representative

Job Summary

The Customer Service Representative will be the primary point of contact for our clients, ensuring a smooth and efficient experience from equipment receipt to shipment. This role requires excellent communication skills, strong organizational abilities, and a commitment to providing exceptional customer service.

Responsibilities

• Accurately log incoming equipment into our tracking system, ensuring all necessary information is captured.
• Receive and inspect incoming equipment, verifying completeness and noting any discrepancies.
• Manage equipment checkout and return processes for clients, maintaining accurate records.
• Respond to client inquiries via phone and email in a timely and professional manner. Provide updates on equipment status and calibration progress. Proactively communicate with clients regarding any issues or delays.
• Answer incoming calls, provide information and direct calls to the appropriate personnel.
• Maintain accurate records, file documents, and perform other administrative tasks as needed.

Qualifications

• A high school diploma or equivalent required.
• Proven experience in a customer service role, preferably in a technical or industrial setting.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn and utilize specialized software and tracking systems.
• Detail-oriented with a high degree of accuracy.
• Ability to work independently and as part of a team.
• Ability to lift and move packages, up to a certain weight.

Preferred Qualifications

• Experience in a calibration laboratory or related industry.
• Knowledge of shipping and receiving procedures.
• Familiarity with quality management systems.

Benefits

• Competitive salary
• Comprehensive benefits package (health, dental, vision, 401k)
• Paid time off
• Opportunities for professional development

About the Company

National Calibration is a leading calibration laboratory dedicated to providing accurate and reliable calibration services to a diverse range of industries. We are committed to excellence in customer service and are seeking a motivated and detail-oriented Customer Service Representative to join our team.

Equal Opportunity Employer

We encourage all qualified candidates to apply. National Calibration is an equal opportunity employer and values diversity.