Customer Service & Ecommerce Team Member - Part Time

Responsibilities

• Provide exceptional customer service and address needs of customers in a timely and effective manner.
• Work in multiple areas throughout the store, including cashiering, processing customer purchases, returns, and credits.
• Ensure that all shelves and displays are properly stocked and front facing.
• Rotate products and remove out-of-date products.
• Maintain and support proper Electronic Shelf Label signage throughout the store.
• Be aware of new products and their placement.
• Ensure the highest retail standards are being met.
• Follow all 365 Standard Operating Procedures (SOPs).
• Participate in fiscal period and quarter end inventories.
• Communicate all pertinent information to leadership.
• Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers, and vendors.
• Stay informed on all company and store level information from leadership.
• Model 365 by Whole Foods Market vision and goals.
• Have a level of knowledge/awareness of relevant competitors and industry trends.
• Complete all trainings and focus on increasing product knowledge.
• Maintain awareness of new products and promotions.
• Maintain a positive work environment.
• Use courteous and proper phone etiquette when answering the phones and pages.
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
• Support overall store cleanliness and maintenance.
• Follow established food safety, organics, and cleaning and maintenance guidelines and procedures.
• Resolve all hazards or violations immediately.
• Work all shifts as scheduled.
• Attend all meetings as assigned by Leadership, including daily huddles.

Requirements

• Basic computer skills.
• Proactive problem-solver with excellent follow-through and listening skills.
• Clear and effective communication style, both written and verbal.
• Thorough knowledge of products throughout the store or the ability to learn them quickly.
• Able to follow instructions and procedures.
• Skilled in working in a fast-paced, evolving environment with a strong ability to effectively prioritize, multi-task, and complete tasks in a thorough and timely manner.
• Able to build and maintain positive relationships with individuals in positions throughout various levels of the business.
• Supports the 365 culture and is an example of Whole Foods Market’s Core Values.
• Demonstrates responsibility and accountability in recognizing and accomplishing all tasks where there is a direct job responsibility.
• Proven experience meeting all customer service expectations and standards when interacting with customers, vendors, and fellow Team Members.
• Able to perform the physical requirements of the job with or without reasonable accommodation.
• Desire to be a part of a new, exciting brand.

Qualifications

• Prior retail, restaurant, or hospitality experience is preferred.

Skills

• Basic computer skills.
• Proactive problem-solving.
• Excellent follow-through and listening skills.
• Clear and effective communication.
• Knowledge of products throughout the store or the ability to learn them quickly.
• Following instructions and procedures.
• Working in a fast-paced, evolving environment.
• Building and maintaining positive relationships.
• Resolving hazards or violations.
• Performing physical tasks.
• Desiring to be part of a new, exciting brand.

Benefits

The wage range for this position is $15.00-$24.40 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).