Customer Service & Ecommerce Supervisor - Full Time

About the role

Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team.

Responsibilities

• Supervises and delegates tasks to Team Members
• Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover
• Assists in training of new Team Members, utilizing learning checklists and training materials
• Keeps all cases and shelves clean, well-stocked and properly rotated
• Resolves difficult customer situations
• Ensures all necessary breaks are given
• Communicates team concerns to the Team Leader and Associate Team Leader
• Communicates attendance issues or concerns to Team Leader and Store Leadership
• Sets and achieves the highest standards of retail execution
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover
• Provides timely, thorough, and thoughtful performance evaluations
• Consistently communicates and models WFM vision and goals

Qualifications

• 12+ months retail experience

Skills

• Extensive knowledge of Store Support team procedures and policies
• Capable of teaching others in a positive and constructive manner
• Demonstrates advanced product knowledge, maintains awareness of new products
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Product knowledge
• Advanced knowledge of regulatory and safety policies and procedures
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
• Proficiency with email, Microsoft Office, and operations-related applications

Working conditions

• Must be able to lift 50 pounds
• In an 8-hour work day: standing/walking 6-8 hours
• Hand use: single grasping, fine manipulation, pushing and pulling
• Work requires the following motions: bending, twisting, squatting and reaching
• Exposure to FDA approved cleaning chemicals
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery