Customer Service & E-Commerce Supervisor - Part Time

Job Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills

• Ability to perform task management, balancing dynamic customer flows.
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
• Excellent interpersonal, motivational, team building and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Proficient with email, Microsoft Office, and operations-related applications.

Qualifications

• 12+ months retail experience
• Must be able to lift 50 lbs.
• Standing/walking 6-8 hours per day
• Hand use: Single grasping, fine manipulation, pushing and pulling
• Motions: bending, twisting, squatting, and reaching
• Exposure to FDA approved cleaning chemicals
• Exposure to temperatures 90 degrees Fahrenheit
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Pay and Benefits

The wage range for this position is $20.50-$31.50 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).