Customer Service & E-Commerce Supervisor - Full Time

About the Role

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs, leading processes that enhance the checkout experience and manage grocery delivery & pickup at your assigned store. Your focus will be on driving safety, quality of outbound online orders, excellent pickup experiences, team productivity, and program execution. You will monitor key performance indicators and visual cues to assess team performance, manage daily operations, and support the Team Leader in developing Team Members.

Responsibilities

• Delivers outstanding customer experience and holds all Team Members accountable for exceptional customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks to balance the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures effective responses to customer questions, requests, and concerns.
• Supports collaborative relationships with departmental leaders, store leadership, and partners like Amazon delivery drivers.
• Fosters a positive environment of teamwork, mutual respect, and high morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members to sustain high performance and minimize turnover.
• Maintains cleanliness of workspaces, including staging areas and coolers.
• Secures equipment such as MSRs, phones, and currency counters.
• Identifies process improvement opportunities.
• Communicates and models Whole Foods Market core values and leadership principles.

Skills

• Ability to manage tasks while balancing dynamic customer flows.
• Strong analytical skills to identify and address underperformance.
• Excellent interpersonal, motivational, team-building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Proficient with email, Microsoft Office, and operations-related applications.

Qualifications

• 12+ months of retail experience.

Physical Requirements/Working Conditions

• Must be able to lift 50 lbs.
• Standing/walking 6-8 hours in an 8-hour workday.
• Hand use: Single grasping, fine manipulation, pushing, and pulling.
• Motions required: bending, twisting, squatting, and reaching.
• Exposure to FDA-approved cleaning chemicals.
• Exposure to temperatures: 90°F.
• Ability to work in a wet and cold environment.
• Flexible schedule including nights, weekends, and holidays.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and heavy machinery.

Pay

The wage range for this position is $19.00-$30.20 hourly, commensurate with experience.

Benefits

Whole Foods Market offers "Whole Benefits," including a store discount, paid time off, financial wellness, health & wellness support programs, and access to Team Member perks. Eligibility varies based on work location, length of service, and job type.