Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market · Lancaster, PA · 6 days ago
Customer ServiceFull-time
Job Responsibilities
- Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
- Establishes clear expectations for balancing in-store customer service and completing online orders.
- Maintains cleanliness of workspaces including staging area and coolers.
- Maintains security of equipment, e.g., MSRs, phones, currency counters.
- Proactively identifies process improvement opportunities.
- Consistently communicates and models WFM core values, leadership principles, and supports goals.
Qualifications
- 12+ months retail experience
Physical Requirements/Working Conditions
- Must be able to lift 50 lbs.
- In an 8-hour workday: standing/walking 6-8 hours.
- Hand use: Single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting, and reaching
- Exposure to FDA approved cleaning chemicals
- Exposure to temperatures 90 degrees Fahrenheit
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.