Customer Service & E-Commerce Supervisor - Full Time
Job Responsibilities
Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
Establishes clear expectations for balancing in-store customer service and completing online orders.
Maintains cleanliness of workspaces including staging area and coolers.
Maintains security of equipment, e.g., MSRs, phones, currency counters.
Proactively identifies process improvement opportunities.
Consistently communicates and models WFM core values, leadership principles, and supports goals.
Job Skills
- Ability to perform task management, balancing dynamic customer flows.
- Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
- Excellent interpersonal, motivational, team building and customer relationship skills.
- Capable of teaching others in a positive and constructive manner.
- Proficient with email, Microsoft Office, and operations-related applications.
Qualifications
- 12+ months retail experience
- Must be able to lift 50 lbs.
- Standing/walking 6-8 hours per day
- Single grasping, fine manipulation, pushing and pulling motions
- Bending, twisting, squatting, and reaching
- Exposure to FDA approved cleaning chemicals
- Exposure to temperatures 90 degrees Fahrenheit
- Ability to work in a wet and cold environment
- Ability to work a flexible schedule including nights, weekends, and holidays as needed
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
Pay and Benefits
The wage range for this position is $15.50-$29.20 Hourly, commensurate with experience.
Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks.