Customer Service & E-Commerce Supervisor - Full Time

About the role

In this role, you will support the Customer Service & E-Commerce programs at your assigned store, leading processes that enhance the checkout experience and grocery delivery & pickup. Your focus will be on driving safety, quality of outbound online orders, excellent pickup experiences, team productivity, and program execution. You will monitor key performance indicator metrics and in-store visual cues to assess team performance in these areas.

Responsibilities

• Deliver outstanding customer experience and hold all Team Members accountable for delivering outstanding customer service.
• Establish clear expectations for balancing in-store customer service and completing online orders.
• Monitor in-store and online customer flow; assign customer service-related and online order completion tasks balancing the needs of all customers.
• Seek awareness of relevant competitors and industry trends.
• Ensure an effective and efficient response to customer questions, requests, and/or concerns.
• Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners (e.g., Amazon delivery drivers).
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintain Team Member safety and security standards.
• Ensure compliance with relevant regulatory rules and standards.
• Develop, coach, mentor, and motivate Team Members to sustain a high-performing team and minimize turnover.
• Maintain cleanliness of workspaces including staging area and coolers.
• Maintain security of equipment (e.g., MSRs, phones, currency counters).
• Proactively identify process improvement opportunities.
• Consistently communicate and model Whole Foods Market core values, leadership principles, and support goals.

Requirements

• 12+ months of retail experience.

Skills

• Ability to perform task management, balancing dynamic customer flows.
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
• Excellent interpersonal, motivational, team-building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Proficient with email, Microsoft Office, and operations-related applications.

Physical Requirements / Working Conditions

• Must be able to lift 50 lbs.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing, and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching.
• Exposure to FDA-approved cleaning chemicals.
• Exposure to temperatures: <32°F (freezing), 32-40°F (refrigerators), >90°F.
• Ability to work in wet and cold environments.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Pay

The wage range for this position is $18.50–$30.20 per hour.

Benefits

Whole Foods Market offers "Whole Benefits," including:

• Eligibility for a store discount.
• Paid time off.
• Financial wellness programs.
• Health & wellness support programs.
• Access to other Team Member perks.

Eligibility for Whole Benefits is determined under the terms of the applicable plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).