Customer Service & E-Commerce Associate Team Leader

Job Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job Skills

• Strong ability to perform task management, balancing dynamic customer flows.
• Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience.
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance).
• Excellent interpersonal, motivational, team building and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficient with email, Microsoft Office, and operations-related applications.
• Proficient with mobile applications, dashboards, and basic understanding of retail systems capabilities.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Must be able to lift 50 lbs.
• Must be able to stand/walk for 6-8 hours in an 8-hour workday.
• Must have hand use: single grasping, fine manipulation, pushing and pulling.
• Must be able to bend, twist, squat, and reach.
• Must be exposed to FDA approved cleaning chemicals.
• Must be able to work in a wet and cold environment.
• Must be able to work a flexible schedule including nights, weekends, and holidays as needed.
• Must be able to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Pay and Benefits

The wage range for this position is $21.55-$35.00 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).