Customer Service - Donor Support Technician (Bilingual – English/Spanish)

About the Role

Responsible for preparing the donor, donor area, and equipment for the pheresis process. Reports to the Assistant Center Manager.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, respond to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness of any reaction the donor may have during or after the pheresis process and notify appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents such as machine alerts and alarms, volume variances, and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in Standard Operating Procedures (SOPs).
• Understand policies and procedures associated with hyper immune programs at the center, if applicable.
• Maintain a clean, efficient work environment and ensure sufficient operating supplies and forms are available as needed.
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promote safety in all actions.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required at the discretion of the organization.
• Perform job-related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience, preferably in a medical or health provider environment, or equivalent combination of education and experience.
• Ability to perform basic math calculations.

Working Conditions

• Understand, remember, and apply oral and/or written instructions.
• Understand and follow basic instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and have a high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Fast-paced environment with frequent interruptions.
• Frequently exposed to hazardous chemicals, extreme temperatures, and bloodborne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Required to work overtime and extended hours to support center operational needs.

About the Company

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used to manufacture lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs over 29,000 people.