Customer Service - Donor Support Technician (Bilingual – English/Spanish)

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Records incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events using a Personal Digital Assistant (PDA).
• Links equipment and soft goods used in the pheresis process to the appropriate donor using a PDA.
• Alerts Group Leader or Supervisor of donor flow issues.
• Accurately records donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands and follows policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
• Fulfills all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Performs job-related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Basic math calculations ability.
• Ability to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time.
• Reach, bend, kneel and have high level of manual dexterity.
• Occasionally be required to lift and carry up to 25 pounds.
• Frequent exposure to fast-paced environment with frequent interruptions.
• Frequent exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens.
• Wear Personal Protective Equipment while performing specific tasks or in certain areas.
• Work overtime and extended hours to support center operational needs.

Qualifications

• Understanding and following oral and/or written instructions.
• Ability to understand and follow basic instructions and guidelines.
• High level of manual dexterity.
• Confidentiality of all personnel, donor and center information.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Skills

• Attention to detail.
• Problem-solving skills.
• Communication skills.
• Physical stamina and dexterity.
• Adherence to safety protocols.
• Time management and multitasking abilities.

About the Role

This role is located at CSL Plasma, which operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/. Our Benefits For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

Pay

Details of pay are not specified in this posting.

Schedule

Details of schedule are not specified in this posting.