Customer Service - Donor Support Technician (Bilingual – English/Spanish)

About the role

Responsible for preparing the donor, donor area and equipment for the pheresis processors, reporting to the Assistant Center Manager.

Responsibilities

• Prepares the autopheresis machine for the pheresis process
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process
• Disconnects the donor when the process is complete
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor
• Alerts Group Leader or Supervisor of donor flow issues
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
• Understands the policies and procedures associated with hyper immune programs at the center if applicable
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed
• Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
• Promotes safety in all actions
• Maintains confidentiality of all personnel, donor and center information
• May be cross-trained in other areas to meet the needs of the business
• Performs job-related duties as assigned

Requirements

• High school diploma or equivalent required
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Ability to perform basic math calculations

Working Conditions

Must be able to understand, remember and apply oral and/or written instructions, and understand and follow basic instructions and guidelines. Must be able to see and speak with customers and observe equipment operation. Occasionally performs tasks while standing and walking up to 100% of time. Must be able to reach, bend, kneel and have high level of manual dexterity. Occasionally required to lift and carry up to 25 pounds. Works in a fast-paced environment with frequent interruptions, and is frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas. Required to work overtime and extended hours to support center operational needs.