Customer Service - Donor Support Technician

CSL · Lincoln Park, MI · 3 mo ago

Information TechnologyPart-time

Main Responsibilities

Prepares the autopheresis machine for the pheresis process.
Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
Disconnects the donor when the process is complete.
Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
Links equipment and soft goods used in the pheresis process to the appropriate donor using the PDA.
Alerts Group Leader or Supervisor of donor flow issues.
Accurately records donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

Qualifications

High school diploma or equivalent required.
Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
Must be able to perform basic math calculations.

Working Conditions

Ability to understand, remember and apply oral and/or written instructions.
Ability to understand and follow basic instructions and guidelines.
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time.
Reach, bend, kneel and have high level of manual dexterity.
Occasionally be required to lift and carry up to 25 pounds.
Fast paced environment with frequent interruptions.
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Required to work overtime and extended hours to support center operational needs.

About CSL Plasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. Learn more about CSL Plasma here https://www.cslplasma.com/. Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/. Our Benefits For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

Equal Opportunity Employer