Customer Service Distribution Associate

Are you passionate about making a difference in our community? Join the ImpactLife team to help us Change the World. We are looking for committed individuals who demonstrate good character, use clear communication, and can collaborate alongside professionals who believe in the power of integrity and teamwork.

About the role

Our Inventory Management and Distribution (IMD) Associates communicate daily with our partner hospitals regarding blood product inventory and patient needs. Associates document orders and prepare shipments of life-saving blood products for delivery to our hospital clients as well as emergency and restocking deliveries to other ImpactLife locations.

Schedule

Every two-week rotating schedule:

• Week 1: Tuesday–Wednesday 10a–5p, Thursday–Friday 12p–5p, Saturday 11a–4p
• Week 2: Tuesday–Friday 3p–9p, Saturday 11a–4p

Responsibilities

• Fill routine and emergency orders while following appropriate procedures ensuring accurate order entry and fulfillment.
• Provide excellent customer service to clients.
• Maintain positive and professional communications.
• Assist hospital personnel with inquiries.
• Track and rotate inventory of blood products.
• Investigate and resolve customer concerns.

Requirements

• High school diploma or equivalent is required.
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred.
• Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer).
• Excellent organizational skills and ability to handle multiple priorities effectively.
• Working knowledge of computers.
• Valid driver’s license and REAL ID.
• Ability to operate Blood Center vehicles.
• Physical requirements: ability to stand, sit, and maintain regular and recurring physical exertion such as reaching, bending, and lifting for extended periods of time; must be able to lift up to 50 pounds.
• Pre-employment background check, drug screen, and motor vehicle report are required.

Benefits

• Industry leading pay rates including shift premiums and weekend pay.
• Paid training.
• Advancement opportunities.
• On Demand Pay.
• Generous paid time off that begins to accrue on your first day of employment.
• Medical, Dental, and Vision insurance plans.
• Free Life Insurance.
• 401K with employer match.
• Health Savings Account.
• Flexible Spending Account.
• Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity.
• Doctor on Demand.
• Employee Referral Bonus Program.
• Tobacco Cessation Reimbursement.
• Health Club Reimbursements.
• Employee Savings Programs for discounts on various goods and services.

ImpactLife provides lifesaving blood products to more than 120 hospitals and emergency medical service providers in a four-state region. In 2024, we celebrated 50 Years of Saving Lives. Over the years, we've grown and merged across the Midwest from small, independent, community nonprofits to evolve into ImpactLife. We are still an independent, community nonprofit, only we are not so small. Today, our team is 800+ strong across four states. We are headquartered in Davenport, Iowa and have distribution hubs and donor centers in Iowa, Illinois, Missouri, and Wisconsin.