Customer Service Director

About the role

Pinnacle Propane, LLC is seeking a Customer Service Director to own the end-to-end customer account lifecycle and issue-resolution processes. Key responsibilities include managing account setup, resolving customer service requests, and driving performance metrics.

Responsibilities

• Own the end-to-end account setup process for new and existing customer accounts.
• Maintain standardized account setup procedures, documentation requirements, and process controls.
• Drive timely resolution of account-related customer service requests and process issues.
• Own and manage on-site account reviews, customer experience reviews, and other required customer account documentation processes.
• Own and manage the On-Time-In-Full (OTIF) delivery process.
• Own and manage customer account performance metrics, scorecards, and aging reports.
• Develop, document, and maintain the account escalation protocol.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes.
• Own and manage the OTIF delivery process.
• Own and manage the customer account performance metrics, scorecards, and aging reports.
• Own and manage the customer account documentation processes