Customer Service Designer I - Electrical Systems

Troubleshooting

• Diagnose and resolve electrical, controls, and automation-related machine issues both remotely and in support of field service activities
• Support root-cause analysis efforts and implement corrective electrical design updates to improve machine reliability and performance

Documentation and Schematics

• Develop, modify, and maintain detailed electrical schematics and control panel layouts using AutoCAD Electrical
• Maintain historical accuracy and revision control of Beckwood electrical schematic archives, ensuring machine documentation reflects field modifications and engineering changes

Technical Support

• Support troubleshooting of PLC I/O, sensors, drives, HMI systems, and field wiring issues during startup and service activities
• Coordinate with service technicians, controls engineers, and manufacturing teams to resolve technical issues efficiently

Project Management

• Monitor project and service activity budgets to maintain alignment with quoted parameters

Customer Communication

• Provide regular progress updates to management and participate in technical reviews
• Aid in hardware-based customer service issues and support customer communication related to technical resolutions

Training and Mentorship

• Mentor junior electrical designers, interns, and co-ops while fostering technical growth within the team

Additional Tasks

• Execute additional tasks such as I/O checkout and preparation of Controls Approval documentation for customer sign-off when needed